Web CRM S.C.A
Customer is the main element of business and maintaining current customer is always better than finding new one. To do so, an excellent level of service is required to ensure a high level customer service quality is provided to the customer.
IA Web Service Centre Automation (SCA) is everything you will need in order for your organization to provide a satisfactory customer experience to effectively manage customer issues and tickets, their account and contact information, service contracts and warranty information.
IA Web SCA also is a vital tool for driving more revenue as using web technology, IA Web SCA integrates seamlessly with all other IA Web Application modules and helps to improve customer¨s satisfaction while lowering service costs.
In addition, IA Web SCA provides you a with a complete after sales service tool to improve customer satisfaction. It allows customers from different location to login remotely and report on the complaints as well as request for the service via internet communication.
The following are the benefits of IA Service Center Automation :
Real time submission of customer¨s issue enable prompt and enable better customer retention.
Able to relate sales and service, at the same time fulfilling organizations revenue generation.
Increase accuracy on customer response while reducing the response time with integrated knowledge based.
Keeping track of product warranties to make sure no mistake being done while dealing with customer.
Providing real timedate delivery directly to your customer service database.
Microscan Computer Sdn. Bhd.
Tel. No. : 06-232 8998 / 232 8558
Mobile No. : 012-744 0234
Email : email@example.com
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